Privacy Policy

1. Who we are

Two Feathers ("we", "us") is a digital design shop operated by Ayako Oguchi, a sole proprietor in Japan. This policy explains how we handle personal information in connection with our Etsy shop and this website (two-feathers-ao.jp).

2. Information we receive

• Through Etsy: when you buy from us, Etsy shares the information needed to fulfil your order, such as your name, Etsy username, email address and order details. Payment card information is processed by Etsy and is never shared with us.
• When you contact us: your email address and the content of your message.
• This website: this website does not use a contact form, accounts or advertising cookies. Our hosting provider may keep standard server logs (such as IP address and browser type) for security purposes.

3. How we use it

• To deliver your order and provide customer support.
• To respond to your inquiries.
• To comply with legal obligations (for example, tax and accounting records).

4. Sharing

We do not sell or rent your personal information. We only share it with service providers needed to run our business (such as Etsy, our email provider and our hosting provider) or when required by law.

5. Retention

We keep personal information only as long as necessary for the purposes above or as required by law.

6. Your rights

You may ask us to access, correct or delete your personal information by emailing hello [at] two-feathers-ao.jp. If you are in the EU/UK, you also have rights under the GDPR, including the right to lodge a complaint with your local supervisory authority.

7. Etsy's privacy policy

For data processed by Etsy, please see Etsy's own Privacy Policy.

8. Contact

Two Feathers — hello [at] two-feathers-ao.jp