Refund & Delivery Policy

Delivery

• All of our products are digital downloads. No physical item will be shipped.
• Files are delivered instantly by Etsy after your payment is confirmed. You will receive an email with a download link, and your files are always available under "You" → "Purchases and reviews" on Etsy.
• For template products, an access link is included in the downloadable PDF.
• There are no shipping fees.

Returns and refunds

• Because digital files cannot be returned once downloaded, all sales are generally final, and we do not accept returns or exchanges.
• If a file is damaged, incomplete, or does not match the listing description, please contact us within 30 days of purchase. We will send a corrected file. If we cannot resolve the issue, we will issue a full refund through Etsy.
• Refunds are processed through Etsy to your original payment method. The timing depends on your payment provider.

Cancellations

Since digital orders are delivered immediately, orders cannot be cancelled after payment. If you purchased by mistake and have not downloaded the files, please contact us and we will review your request.

Contact

Email hello [at] two-feathers-ao.jp or send us a message through Etsy. We reply within 2 business days (JST).